Optimization Loop

The Feedback Loop Behind the AI Front Desk.

Analytics are not just a dashboard. They show what customers ask, where the AI resolves, when humans need to step in, and what we improve next.

See the Optimization Loop

AI Performance

Last 30 Days

Today 7 Days 30 Days Active

Calls Handled

1,247

+32% Last 30 days

AI Resolved

892

+18% 71% resolution rate

Warm Transfers

156

+45% Seamless handoffs

Avg Duration

1m 42s

-12s Efficient conversations

Call Outcomes

1,247 Calls
AI Resolved
892 71%
Warm Transferred
198 16%
Team Handoff
157 13%

Caller Sentiment

871 Positive
Positive
900 72%
Neutral
332 27%
Negative
12 1%

Dashboard Features

Everything You Need to Know

Real-time insights into AI performance, customer satisfaction, and conversation outcomes.

Conversation Outcomes

See exactly how conversations end: resolved by AI, booked, handed to your team, or scheduled for follow-up.

71%

AI Resolved

16%

Warm Transferred

13%

Team Handoff

Customer Sentiment

Track whether customers sound helped, confused, frustrated, or ready to buy.

72%

Positive

27%

Neutral

1%

Negative

Demand by Time of Day

Understand when customers reach out, where AI coverage matters most, and when staffing should change.

8am - 12pm

Peak Hours

47% of calls

After Hours

Improvement Opportunities

Track where the AI escalates, what customers keep asking, and what needs to be tuned next.

↓ Decreasing AI getting smarter

Call Log

Every Conversation, Logged

Full transcripts, call recordings, and AI summaries. Search, filter, and review any conversation.

Recent Calls

Last 5 of 1,247 this month
2:34 PM

Sarah M.

New Booking

AI Resolved
1m 42s
Positive
2:28 PM

Mike T.

Reschedule

AI Resolved
58s
Positive
2:15 PM

Jennifer L.

Complex Inquiry

Transferred
2m 18s
Neutral
2:08 PM

Robert K.

Pricing Question

AI Resolved
1m 12s
Positive
1:52 PM

Amanda P.

Urgent Request

Team Handoff
45s
Positive

Automated Reports

Insights Delivered to You

Daily Summary

Every morning
  • Call volume summary
  • Conversations by outcome
  • Peak hours breakdown
  • Caller sentiment score

Weekly Insights

Every Monday
  • Week-over-week volume trends
  • Sentiment trends
  • Transfer rate trends
  • Top conversation topics

Monthly Review

1st of month
  • Month-over-month performance trends
  • Customer satisfaction trends
  • Optimization recommendations
  • Booking conversion trends

See Your Live Dashboard

Get real-time visibility into every call, conversation outcome, and AI performance metric. Know exactly how your AI is serving your customers.

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